# Keep software running. Keep business moving.

*Web page: https://kweepa.com/services/support-and-maintenance · Updated 2026-11-01*

> Systems kept running, secure and up to date, whoever built them.

Systems evolve. Problems happen. Your business shouldn’t have to stand still. We monitor, maintain, secure and improve software, whether we built it or inherited it.

**Who it is for:** Organisations whose system was built by a team that has moved on, businesses that rely on one person to keep things running, and every client whose system we built.

## What it does

- **System takeovers & handover**: We can take responsibility for software built by another team. We assess the code, architecture, environments, documentation and access before agreeing on a support scope.
- **Faults & incident response**: Issues move through triage, investigation, controlled fixes, testing and release. Critical events follow an escalation procedure appropriate to the business impact.
- **Monitoring & recovery**: Application health, errors, infrastructure capacity and backup jobs are monitored. Recovery steps are documented and restoration tests planned.
- **Security & dependency updates**: We maintain operating systems, runtimes, databases, libraries, access controls and certificates, using staged testing to reduce upgrade risk.
- **Improvements & small changes**: Reports, new fields, integrations, performance improvements and adjustments to business rules can be delivered through an agreed ongoing change process.
- **User assistance & knowledge transfer**: We help your staff solve practical problems and make sure the operating knowledge is shared, rather than sitting with one developer.

## What you get

- Understand the system. We review the code, architecture, hosting, databases and the way your people actually use it. You get a clear view of dependencies, risks and priorities.
- Stabilise what’s fragile. We fix recurring problems, improve visibility and document the essentials before they become business interruptions.
- Protect day-to-day operations. Monitoring, security maintenance, tested backups and practical incident response keep your business prepared.
- Keep making it better. Small enhancements, performance improvements and reliable releases let the software grow with your organisation.

## Connects to

- Java / Spring
- Next.js / React
- Android
- Oracle
- PostgreSQL
- Linux
- AWS / Azure / OCI
- APIs & integrations

## Questions people ask

### Can you support software you didn’t build?

Yes, subject to an initial review. We look at the code, hosting, database, access and any constraints. We explain any blockers before committing to ongoing support.

### What hours and response times do you offer?

Coverage and response targets depend on your system’s criticality and your agreement. We can discuss working-hour support, extended coverage, and escalation arrangements across time zones.

### What happens if a critical system fails?

We follow an agreed escalation process: assess impact, restore the service where possible, communicate progress, then document the cause and preventive actions. Response commitments are defined in your support agreement.

### Can you work alongside our existing engineers?

Yes. We can take ownership of a particular application or responsibility, operate as an extension of your team, or provide specialist help for upgrades, performance, security and integrations.

### Will our data and infrastructure remain under our control?

They can. We support systems in your own environment or a mutually agreed hosting setup, with access rights, ownership, security responsibilities and handover terms established in the agreement.

## Next step

Request a demo: https://kweepa.com/contact?service=support-and-maintenance · Email: ops@kweepa.com
Provider: Kweepa Technologies, Nakuru, Kenya (https://kweepa.com/)